Glacier Fresh would like to thank you for purchasing. We are grateful that you chose Glacier Fresh and will continue to do our best in serving you. Please see below for information about our cancellation, return and return policies.



Contact our customer service team if you need to cancel within 24 hours or after purchase. Please read on to learn more about the importance of timing your purchase

1) Cancellation within 24 hours of purchase

If within 24 hours, we have not shipped and received your request to cancel the order, we will cancel the order for you and the money will be refunded to your account within 1-3 business days.

2) After shipped, request to cancel the order

You will have to pay the return fee if your order has been shipped and the order has already been processed. You must ensure that the products remain in the original packaging and include the receipt. Once we receive the package, we will issue a refund.  the money will also be refunded to your account within 1-3 business days.

3) Cancellation initiated by us:

If it is due to our own reasons, such as including but not limited to out of stock, incorrect delivery address of the package, undeliverable, etc., we will take the initiative to cancel the order for you, and the money will be returned to your account within 1-3 working days.


Return Policy

GlacierFresh is committed to quality, but we also understand that items may be damaged or incorrectly delivered. We offer a 30-day return policy that allows you to return your item and receive a refund within 30 days. For more information, please see the following:


1)Submit Request:

Please contact our Customer Service Team directly for support with your return request (support@glacierfreshfilter.com). Include the following information in your email:

-Order number

-List of shipping addresses

-Attached photos of outside packaging

-An explanation for the reason you are returning

The attached photos clearly show the evidence of the damaged/faulty item.

The warranty does not cover damage to the outside of the package. If for the customer's own reasons, you decide to return the item, 20% will be deducted from your total amount refund. If there is a problem with the merchant's product or shipping, we support free returns.

Please attach no more than 3 images (jpg.gif.png) each not exceeding 2MB.


2)Receive Approval:

After our customer service team has reviewed and approved your request, you will receive instructions to return your item via email along with a return shipping label either FedEx/USPS. We cannot accept items returned without an approved request. Each request will be evaluated individually. Return address: 8226 NIEMAN ROAD, LENEXA,KS 66214-1507 United States


3)Receive a Refund

After we receive and inspect your return, we'll notify you via email about the approval or denial of the refund. If your request is approved, the refund will be processed on your original payment method. It may take up to a few days for your bank/credit card company to process the refund.The exact time depends on the processing efficiency of the bank or credit card.


Refund Policy

If your package was not delivered to the address you provided, and we have received it back, we will issue a full refund. We will also process your request to change your shipping address so that you can receive your product. A confirmation email will follow shortly.


This policy applies when you purchase products from glacierfreshfilter.com (the "Site") Glacier fresh Filters LLC may change this policy at any time without prior notice.


This Site will post the most recent version of this policy. It is effective immediately after posting. This page will display the most recent policy revision date at the top.


It is your responsibility to read this policy before you purchase any Glacier Fresh products. Your continued use of this Site is an acceptance and agreement to Glacier Fresh’s policies